Shipping, Returns and Cancellation Policy at GAMES STORE
Delivery policy
1. Within the United Arab Emirates
The prices mentioned include all shipping, delivery and tax fees.
All products are shipped within 1-4 business days, excluding public holidays and special offers.
2. Outside the United Arab Emirates
The customer is responsible for any customs duties and taxes in the destination country. These charges will be added to the total invoice for payment via the provided links or upon delivery.
In case of order cancellation or return, the customer bears all shipping and electronic payment fees.
Return and Cancellation Policy
1. Return due to a defective or damaged product
Any defective, damaged, or non-conforming product can be returned within 7 days of receipt.
The full value of the product will be refunded, including any shipping fees paid by the customer.
The amount due will be transferred within 7 working days after the product is received and inspected.
2. Returning used products
Used products can be returned if they are defective within 3 days of the date of receipt.
The product must be in its original condition with all accessories and original packaging.
3. Unacceptable reasons for return
The specified return period has been exceeded.
Using, damaging, or misusing the product.
Loss of any part of the original packaging, including labels, accessories, and free gifts.
Customer is responsible for cancellation or return
If the product does not match the description, the store will bear the return shipping costs, in addition to the electronic payment fees or Tamara fees.
If the product matches the description and the customer cancels:
The customer is responsible for return shipping costs.
The customer is responsible for the electronic payment fees:
Direct electronic payment: 2.99% + AED 1 of the total amount paid.
Payment via Tamara: 6.99% + AED 1 of the total amount paid.
Payments will be refunded within 5-10 business days after deducting fees.
Note that this percentage is Tamara's fee and the electronic payment gateway, and the Games Store does not benefit from this amount.
Important notes
The game store reserves the right to make changes to the order without prior notice, provided that these changes are for the better, such as installing a better graphics card, a faster monitor, or an advanced processor, even if the product manufacturer has changed.
All policies are applied immediately upon request without prior notice.
The game store reserves the right to modify any of these policies at any time.
Important note: In case of any ambiguity or lack of understanding of the above terms, please refer to the policies written in Arabic above, which is the version approved within the company only.